Refund policy
Aniva Return & Refund Policy
At Aniva, we want you to love your purchase. If there's an issue with your order, please review our return policy below.
Return Eligibility
- Returns are accepted within 3 days of delivery.
- The watch must be unused, undamaged, and in its original packaging with all tags intact.
Important Condition - Unboxing Video Required
To qualify for a return or exchange due to a damaged, defective, or incorrect product, customers must record a clear, continuous unboxing video showing the parcel being opened for the first time. This video must clearly show the parcel seal and the condition of the product inside.
Claims for damaged, defective, or wrong items will only be accepted if a valid unboxing video is provided. Without this video, we will be unable to process a return, exchange, or refund for such claims.
How to Request a Return
- Contact us within 3 days of receiving your order at mail : anivawatches@gmail.com & +92 315 6032740.
- Share your order number and the unboxing video showing the issue.
- Our team will review your request and confirm the next steps within 1–2 business days.
Non-Returnable Situations
- Change of mind after use.
- Damage caused by mishandling after delivery.
- Missing unboxing video for damage/defect claims.
Refunds
Once your return is approved and the item is received back in its original condition, your refund will be processed to your original payment method, or store credit will be issued, within 5-7 business days.
Exchanges
If you'd like a different design, size, or color, please contact us directly and we'll be happy to arrange an exchange, subject to availability.